Cancellation Policy

Forty-Eight Hours

Cancellations made within forty-eight hours of arrival date, (not arrival time) will incur full charges unless the accommodation can be re-let. Reservations of more than two nights will be charged in full for the two nights and all subsequent nights will be charged the deposit fee.

Seven Days

Reservations cancelled within seven days of arrival date will be charged the daily deposit fee for every night booked.

Block Bookings

To reserve three or more rooms, the standard deposit, must be paid in full when booking the rooms. Cancellation within twenty-one days of the arrival date will incur full charges.

Discounted Bookings

If following confirmation, the number of rooms or nights originally booked are reduced the discounted rate will no longer apply and the standard room rates will be applied.

Third Party Bookings

When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party.

Payment on Account

Agreement to payment on account will only be accepted and confirmed once confirmation in writing has been received from the third party/company confirming that they accept responsibility for full payment of the accommodation reserved. All accounts must be settled within seven days of receipt of invoice.

PLEASE ADVISE US IMMEDIATELY IF YOU NEED TO CANCEL OR ALTER YOUR BOOKING IN ANY WAY Failure to do so will be deemed as acceptance of the above conditions. All amendments or cancellations must be made by either writing, e-mailing, faxing or by telephone. We respectfully remind guests that a reservation made verbally or in writing, constitutes a legal contract between themselves and Strands Hotel. Our cancellation policy will be strictly enforced but charges may be waived if the accommodation can be re-let.

Bookings such as Christmas and New Year specials, group bookings of 3 or more rooms and bookings for 5 days or more require a 50% deposit to secure the booking followed by full payment 30 days prior to the date of arrival.

Deposits

Please Note: That all bookings will only be reserved once a deposit of £10 per person per night is paid in full, this can be paid via card, cheque or cash.

RESERVING ROOM/S : We cannot hold rooms without the deposit. If we haven't received your deposit and we have an enquiry for your room/s we would contact, you first to confirm if you still want the room. There please make sure you leave a contact number when booking.

Deposits are non-refundable, although in certain circumstances they may be carried forward to a future booking. If a booking is cancelled and we are unable to re-let the accommodation, we reserve the right to charge our per person standard bed and breakfast rate for all the nights booked.

We advise guests to consider taking out holiday insurance to cover cancellation charges if they are unable to take their holidays that they have booked.